| "1.) two past transactions of mine went sour but both parties were reimbursed in full" After dealing with a situation like this that was just resolved today i feel the need to post. Sure the customer received a refund...however you still left the sour taste in their mouth. There comes a point in time where you as a businessman, whether large or just selling a few parts must bite the bullet to make the time right. If you were concerned with your reputation you would have done more work than the mouseclick it takes to refund the purchase. You've wasted someone's time, locked their funds, and given someone the worry of never seeing their money again. Thats quite a few hurdles that you expect someone to just "get over" and sit on it quietly. Whatever happened to "The Customer is King"?
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